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FAQ

FAQ

Frequently Asked Questions

 

Q:  "Where can we purchase your products?"

Answer: We would prefer you purchase directly from us here through our Online Store. Products usually ship within 24 hours. However, if you truly must shop elsewhere, you can also find our items on Amazon.com, Amazon.ca, ebayNewegg, Etsy and Bonanza

 

If you choose to purchase through Amazon Fulfillment, you should know that we do not have control over that inventory or when the item will actually ship. If you purchase through Amazon Seller Fulfillment, eBay or the other marketplaces, the order and shipment of the item will be handled directly by us.

 

Q:  "I just received my kit in the mail. What do I do now?"

AnswerIf you need more directions on how to put your system together, we suggest you start go to our "How To" videos. There you can watch a system being set up. You can always email us or LiveChat to ask your questions.

 

Q:  "I am new to hydroponic gardening and I am not sure where to start."

Answer: We have a section just for beginners called Hydroponic Gardening 101.There you can learn what to do from seed to harvest.

 

Q. "How do I return an item I purchased?"

Answer: We at H2OtoGro® promise to accomplish the following as best as we can, every day of the year. Your satisfaction is 100% guaranteed. If you are not happy with something, contact us right away!

  • Excellent Customer Service – We are here to assist you. You may contact us via email, LiveChat, or telephone.
  • 100% Secure Shopping - H2OtoGro® has gone above and beyond the necessary standards of security to protect your identity and credit card information. Your information is protected by the top security providers.
  • Pleasant User Experience - H2OtoGro.com is an easy to use website. We hope you find everything you need to shop with us is where you would expect it to be and functions as you would imagine. If this is not the case, please contact us. We are always looking for ways to improve.

To begin processing a return, please complete and submit the Return Merchandise Authorization Form.