H2OtoGro® is an authorized reseller for every product that is available on our website. All products we sell are brand new and come with manufacturer's warranties when available. The manufacturers have guaranteed us, and our customers, protection from defective products as part of our dealer agreement. If you have a warranty inquiry on any item purchased from H2OtoGro®, we can assist in getting you more information as well as reaching the manufacturer directly.
We at H2OtoGro® promise to accomplish the following as best as we can, every day of the year. Your satisfaction is 100% guaranteed. If you are not happy with something, contact us right away!
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of H2OtoGro®. The collective work includes works that are licensed to H2OtoGro®. Copyright 2015, H2OtoGro® ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with H2OtoGro® or purchasing H2OtoGro® products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with H2OtoGro® or to purchase H2OtoGro® products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by H2OtoGro®. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of H2OtoGro® used in the site are trademarks or registered trademarks of H2OtoGro®
All product prices, product images and product specifications are subject to change without notice. H2OtoGro® does its best to be accurate, but occasionally clerical or other mistakes may occur. In the event that an H2OtoGro® product is mistakenly listed at an incorrect price, H2OtoGro® reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. H2OtoGro® reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, H2OtoGro® shall issue a credit to your credit card account in the amount of the incorrect price.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an H2OtoGro® or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
H2OtoGro® does not and cannot review all communications and materials, posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, H2OtoGro® is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, H2OtoGro® reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, illegal, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to H2OtoGro® in its sole discretion.
In an attempt to provide increased value to our visitors, H2OtoGro® may link to sites operated by third parties. However, even if the third party is affiliated with H2OtoGro®, H2OtoGro® has no control over these linked sites, all of which have separate privacy and data collection practices, independent of H2OtoGro®. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, H2OtoGro® seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
We at H2OtoGro® promise to accomplish the following as best as we can, every day of the year. Your satisfaction is 100% guaranteed. If you are not happy with something, contact us right away!
H2OtoGro® stands behind our products and guarantee your satisfaction with every order. Really! We want you to be happy with your purchase so we will do whatever we can to make sure your buying experience is as easy as possible.
We can process returns and refunds only for items purchased from H2OtoGro.com or one of its affiliates. To receive a refund, all returned merchandise must be in resalable condition, free from scratches and defects. You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please contact our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.
H2OtoGro® promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Our return policy is as follows;
Need to setup a return? Please complete the form below and we will be happy to assist you.
A 15% restocking fee will be charged on all returned merchandise, unless defective or damaged.
We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper. If you need more help with lost items, you may contact us anytime!
Please contact our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions. We're happy to help!
Here are the simple directions to follow when you make your return by mail:
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only.