Terms and Conditions

Manufacturer's Warranty

H2OtoGro® is an authorized reseller for every product that is available on our website. All products we sell are brand new and come with manufacturer's warranties when available. The manufacturers have guaranteed us, and our customers, protection from defective products as part of our dealer agreement. If you have a warranty inquiry on any item purchased from H2OtoGro®, we can assist in getting you more information as well as reaching the manufacturer directly.

100% Satisfaction Guarantee

We at H2OtoGro® promise to accomplish the following as best as we can, every day of the year. Your satisfaction is 100% guaranteed. If you are not happy with something, contact us right away!

  • Excellent Customer Service – We are here to assist you. You may contact us via email, LiveChat, or telephone.
  • 100% Secure Shopping - H2OtoGro® has gone above and beyond the necessary standards of security to protect your identity and credit card information. Your information is protected by the top security providers.
  • Pleasant User Experience - H2OtoGro.com is an easy to use website. We hope you find everything you need to shop with us is where you would expect it to be and functions as you would imagine. If this is not the case, please contact us. We are always looking for ways to improve.

Terms of Use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of H2OtoGro®. The collective work includes works that are licensed to H2OtoGro®. Copyright 2015, H2OtoGro® ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with H2OtoGro® or purchasing H2OtoGro® products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with H2OtoGro® or to purchase H2OtoGro® products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by H2OtoGro®. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of H2OtoGro® used in the site are trademarks or registered trademarks of H2OtoGro®

Typographical Errors

All product prices, product images and product specifications are subject to change without notice. H2OtoGro® does its best to be accurate, but occasionally clerical or other mistakes may occur. In the event that an H2OtoGro® product is mistakenly listed at an incorrect price, H2OtoGro® reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. H2OtoGro® reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, H2OtoGro® shall issue a credit to your credit card account in the amount of the incorrect price.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an H2OtoGro® or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

H2OtoGro® does not and cannot review all communications and materials, posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, H2OtoGro® is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, H2OtoGro® reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, illegal, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to H2OtoGro® in its sole discretion.

Third-Party Links

In an attempt to provide increased value to our visitors, H2OtoGro® may link to sites operated by third parties. However, even if the third party is affiliated with H2OtoGro®, H2OtoGro® has no control over these linked sites, all of which have separate privacy and data collection practices, independent of H2OtoGro®. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, H2OtoGro® seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Returns & Replacements

We at H2OtoGro® promise to accomplish the following as best as we can, every day of the year. Your satisfaction is 100% guaranteed. If you are not happy with something, contact us right away!

  • Excellent Customer Service – We are here to assist you. You may contact us via email, LiveChat, or telephone.
  • 100% Secure Shopping - H2OtoGro® has gone above and beyond the necessary standards of security to protect your identity and credit card information. Your information is protected by the top security providers.
  • Pleasant User Experience - H2OtoGro.com is an easy to use website. We hope you find everything you need to shop with us is where you would expect it to be and functions as you would imagine. If this is not the case, please contact us. We are always looking for ways to improve.
 

H2OtoGro® stands behind our products and guarantee your satisfaction with every order. Really! We want you to be happy with your purchase so we will do whatever we can to make sure your buying experience is as easy as possible.

We can process returns and refunds only for items purchased from H2OtoGro.com or one of its affiliates. To receive a refund, all returned merchandise must be in resalable condition, free from scratches and defects. You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please contact our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.

H2OtoGro® promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Our return policy is as follows;

  • All returned merchandise must be in re-sellable condition
  • The product must be free from scratches and/or defects
  • The product must not have been installed or used in any way
  • The item must be in the original packaging
  • There are no returns on special order items, unless defective

Need to setup a return? Please complete the form below and we will be happy to assist you.

15% restocking fee will be charged on all returned merchandise, unless defective or damaged.

We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper. If you need more help with lost items, you may contact us anytime!

 

Return Policy Exceptions

  • Returns and Exchanges can only be made within 30 days of receiving your product(s)
  • All returns must be over $15 in total value. Any return for less than this total amount may not be permitted
  • Merchandise must have not been damaged in freight transit
  • Items flagged as special-order or SPO on our site will not be accepted for returns unless defective. If the item(s) is defective upon delivery, we will send out a replacement as long as it's available or we will issue a credit in full to the account used at the time of the original purchase.

Please contact our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions. We're happy to help!

 

Mailing In Your Return

Here are the simple directions to follow when you make your return by mail:

  • Complete the form below to set up the return and initiate processing. Once you have set up your return you will be e-mailed an RMA number within 3-5 business days. Along with this return number you will receive a ship-to address where you must send your merchandise to. Be sure to include your RMA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without an RMA number, your return could be subject to additional restocking fees or the item may be rejected.
  • Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
  • We recommend items be returned via UPS, FedEx, or other insured parcel post for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.
  • You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item was shipped.
  • Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from H2OtoGro.com are eligible for return credit. Returned items must be shipped in the original product packaging. Notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.
  • For items purchased through a third party site, like Amazon.com or eBay, returns must be processed through the third party website where the item was originally purchased.
 

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.

We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only.